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Advanced
Bug-tracking System
 The
Advanced Bug-tracking System uses proven software,
used by hundreds of companies in the real world
to manage everyday problems. This system is designed
for tracking bugs and problems in products, but
is easily adaptable to just about any scenario
for problem tracking, from IT support queues to
computer system problems. Some of the main features
of this system include:
- Integrated,
product-based granular security schema
- Inter-bug
dependencies and dependency graphing
- Advanced
reporting capabilities
- A
robust, stable database-powered back-end
- Extensive
configurability
- A
very well-understood and well-thought-out natural
bug resolution protocol
- Email,
XML, console, and HTTP APIs
- Available
integration with automated software configuration
management systems, including Perforce and CVS
(through the email interface and checkin/checkout
scripts)
- Too
many more features to list
 This
bug-tracking system is superior to shared lists
and email alone to track problems, as it not error-prone
and can save a tremendous amount of time tracking
numerous events simultaneously.
This
system is very adaptable to various situations.
Known uses currently include IT support queues,
Systems Administration deployment management,
chip design and development problem tracking (both
pre-and-post fabrication), and software and hardware
bug tracking for luminaries such as Redhat, Loki
software, Linux-Mandrake, and VA Systems. It also
provides a powerful, easy to-use solution to configuration
management and replication problems.
It
can dramatically increase the productivity and
accountability of individual employees by providing
a documented workflow and positive feedback for
good performance. How many times do you wake up
in the morning, remembering that you were supposed
to do something today, but you just can't quite
remember? Put it in
the system, and you have a record of it from which
you can extrapolate milestones, predict product
versions for integration, and by using it's e-mail
integration features be able to follow the discussion
trail that led to critical decisions.
Ultimately,
this bug-tracking system puts the power in your
hands to improve your value to your employer or
business while providing a usable framework for
your natural attention to detail and knowledge
store to flourish.
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