| Frequently
Asked Questions for Website Problems
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| Click
here to return to the main FAQs page. |
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| Q: |
I
cannot bring up my website in my browser. |
| A: |
First,
check to see if your connection to the internet
is good. You can do this by checking a couple websites
to see if you can reach them. If you cannot reach
any websites, this means your local Internet Service
Provider is having problems, and should be able
to help you fix the problem. If you can reach other
websites but cannot reach your website that we host,
please contact our Technical Support. |
| Q: |
When
I try to visit my website, I am getting "host
cannot be found" or a "unknown host"
error. |
| A: |
First,
check to see if you connection to the internet is
good. You can do this by checking a couple websites
to see if you can reach them. If you still get the
same error with any site, this means your local
Internet Service Provider is having problems, and
should be able to help fix the problem. If you can
reach other websites but cannot reach your website
that we host, there is a problem either with your
domain name or the DNS service for your domain name.
To report a DNS problem, please contact our Technical
Support. |
| Q: |
After
I upload my site (with FTP or FrontPage), I am getting
the error "Directory Listing Denied" or
"Page Cannot Be Found" when I try to access
my site with my browser. |
| A: |
This
is caused because you do not have a page called
'index.html' in the folder you are trying to access.
Since 'index.html' is normally the default document
for any given folder, you will want to use this
convention for your site. Renaming your default
page to 'index.html' should fix this problem. |
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| Click
here to return to the main FAQs page. |
