Frequently Asked Questions for Webmail
 
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I cannot log in to the Webmail system, I am getting the error "Error: Login failed - Probably a misspelled username or password, please try again."
I can log in to the Webmail system and get to the Main screen. But when I click "Mail" or any other category, I get placed back to the login screen.
Sometimes while in the Webmail system I click the browser's Back or Reload button, and my contacts and other items on the screen disappear or I get duplicate entries.
How do I set up my email account to filter out spam?
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Q: I cannot log in to the Webmail system, I am getting the error "Error: Login failed - Probably a misspelled username or password, please try again."
A: This is caused by an incorrect password. First, try checking to make sure you do NOT have your CAPS LOCK key on. All usernames and passwords are case sensative, and your username will always be lowercase. However passwords use all characters, including upper and lower case. If you still have problems, please contact technical support.
Q: I can log in to the Webmail system and get to the Main screen. But when I click "Mail" or any other category, I get placed back to the login screen.
A:

This is normally caused when cookies are not enabled in your web browser. If you use Internet Explorer, you can make sure cookies are enabled by following these steps:

For Internet Explorer 6.x:

  1. Go to the Tools menu, then to Internet Options.
  2. Click the Privacy tab.
  3. Click the Advanced button.
  4. You should see two columns, "First-party cookies" and "Third-party cookies". Both of these columns should be set to "Accept". As another step you can also set the "Always allow session cookies" to checked (or on).
  5. Click OK, and OK again.
  6. Close and re-open Internet Explorer, and try logging in to the Webmail system again.
  7. If you still have the problems, please contact technical support.

For Internet Explorer 5.x:

  1. Go to the Tools menu, then to Internet Options.
  2. Click the Security tab.
  3. Click on the "Custom Level" button near the bottom.
  4. Scroll down to the "Cookies" entry in the list.
  5. Under "Allow cookies that are stored on your computer", make sure "Enable" is selected.
  6. Under "Allow per-session cookies (not stored)", make sure "Enable" is selected.
  7. Close and re-open Internet Explorer, and try logging in to the Webmail system again.
  8. If you still have the problems, please contact technical support.
Q: Sometimes while in the Webmail system I click the browser's Back or Reload button, and my contacts and other items on the screen disappear or I get duplicate entries.
A: Generally, it is not a good idea to use your browser's navigation (Back, Reload) buttons within Webmail. It is always best to use the Webmail's links and menus to navigate, which should not cause these types of problems.
Q: How do I set up my email account to filter out spam?
A: Please see our Apex Webmail Spam Filtering Setup page.
 
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